Refund & Cancellation Policy

CheatSpyder provides automated digital reporting, public data aggregation, and continuous radar alert tracking.

• Instant Delivery: Upon successful order authorization, your requested single dossier or recurring radar pass is made accessible immediately in your browser or sent to your provided email address.
• Computational Resource Allocation: Generating facial similarity queries and automated profile scans involves real-time cloud computing, third-party network indexes, and server bandwidth allocations.

We want you to be completely satisfied with your experience. You are eligible for a prompt full refund under the following circumstances:

• Technical Inaccessibility: If an unforeseen system error, server crash, or technical bug prevents you from generating or viewing your report after payment.
• Duplicate Billing: If an unintended technical glitch resulted in duplicate charges for the same transaction.
• Unfulfilled Search Query: If our automated engine was unable to execute the initial computational search cycle within our specified processing window.
• 14-Day Cooling-Off Period (EU / UK Customers): In compliance with European Union and United Kingdom consumer protection regulations, customers residing in the EU or UK are entitled to request a cancellation and full refund within fourteen (14) days of transaction initialization by contacting our support team or Paddle.

For recurring subscription passes (1-Month, 3-Month, or 6-Month plans):

• Cancel Anytime in 1-Click: You may cancel your subscription at any time directly through your account dashboard or via the Paddle customer management receipt email.
• No Surprise Fees: When you cancel your subscription, auto-renewal is immediately disabled. You will not be billed again.
• Retained Access: You retain full active access to your purchased radar passes and candidate profiles until the conclusion of your current prepaid billing period.

Requesting a refund is simple and hassle-free. You can contact either our dedicated support desk or Paddle directly:

* Approved refunds are returned directly to the original payment method (Credit/Debit Card, PayPal, or Apple Pay) within 3 to 5 business days, depending on your financial institution.