Support
Contact Our Support Team
Our team monitors all inbound inquiries around the clock and prioritizes responses based on urgency and issue type.
Response Timelines
Standard Inquiries
~2 hours
General account questions, billing, and feature requests during normal operating hours.
Privacy & Data Requests
~4 hours
Data removal, account deletion, and GDPR compliance requests are handled by our dedicated privacy team.
Technical Issues
~1 hour
Scan failures, payment issues, and critical bugs are escalated immediately to our on-call engineering team.
All inquiries are processed by a human team member — we do not use automated response bots. Response times reflect normal operational windows (Mon–Sun, 06:00–22:00 UTC). For urgent account security issues, mark your subject line [URGENT] for immediate escalation.